Helpdesk
184
New Tickets
101
Open Tickets
18
On Hold
92
Unassigned
Tickets Status
Customer Satisfaction
94.5%
Happiness
| Performance Type | Score |
|---|---|
| Excellent | 65% |
| Very Good | 20% |
| Good | 10% |
| Fair | 5% |
0m:27s
Avg.Speed of answer
It is a long established fact that a reader.
4m:30s
Time to Resolved Complaint
It is a long established fact that a reader.
Last updated 15 minutes ago
Agent Performance
Latest Activity
Donald updated the status of Refund #1234 to awaiting customer response
10 Minutes agoLucy Peterson was added to the group, group name is Overtake
50 Minutes agoJoseph Rust opened new showcase Mannat #112233 with theme market
10 hours agoDonald updated the status of Refund #1234 to awaiting customer response
YesterdayLucy Peterson was added to the group, group name is Overtake
14 Nov 2019Joseph Rust opened new showcase Mannat #112233 with theme market
15 Nov 20194.8
Overall Rating
- Total Review (700)
- 5 Star 593
- 4 Star 99
- 3 Star 6
- 2 Star 2
- 1 Star 0