New Tickets
From Average Yesterday
151
Open Tickets
From Average Yesterday
104
On Hold
From Average Yesterday
14
Unassigned
From Average Yesterday
75
Ticket Status
83.8k
Ticket volume this week
19.5k
Satisfaction Statistics
Lead Conversion
0m:27s
Avg.Speed of answer
It is a long established fact that a reader.
4m:30s
Time to Resolved Complaint
It is a long established fact that a reader.
1530
Tickets
- Open Tickets
- Resolved Tickets
- Unresolved Tickets
Agent Performance
| Agent | Rating | Total Calls | Calls Answered | Avg.Speed of answer | Adherence % | Status | Action |
|---|---|---|---|---|---|---|---|
Donald GardnerID: A3652 |
|
38 | 32 | 4:15s | 73% | Active | |
Nicholas SmithID: A5002 |
|
45 | 34 | 3:20s | 68% | Inactive | |
Lucy PetersonID: A6598 |
|
52 | 48 | 2:40s | 92% | Active | |
Joseph RustID: A9547 |
|
22 | 21 | 2:10s | 96% | Away | |
Patrick JohnsonID: A2047 |
|
55 | 36 | 4:40s | 71% | Pending | |
Rosie KhanID: A6598 |
|
14 | 7 | 3:50s | 50% | Active |