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155

New Tickets

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105

Open Tickets

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12

On Hold

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75

Unassigned

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Customer Satisfaction

01 January 2023 to 31 December 2023

00m:27s

Avg.Speed of answer

It is a long established fact that a reader.

04m:30s

Time to Resolved Complaint

It is a long established fact that a reader.

Tickets Status

Support Status

1530 Tickets

Status % Change
Open Tickets +6.8
Resolved Tickets +4.5
Unresolved Tickets -1.2

Activity

Donald updated the status of Refund #1234 to awaiting customer response

10 Min ago

Lucy Peterson was added to the group, group name is Overtake

50 Min ago

Joseph Rust opened new showcase Mannat #112233 with theme market

01h ago

Donald updated the status of Refund #1234 to awaiting customer response

yesterday

Lucy Peterson was added to the group, group name is Overtake

14 Nov 2022

Joseph Rust opened new showcase Mannat #112233 with theme market

15 Nov 2022

Agent Performance

Agent Total Calls Calls Answered Avg.Speed of answer Adherence % Action
Donald Gardner
Dummy text of the printing.
38 32 3:12s 80%
Nicholas Smith
Dummy text of the printing.
50 45 2:45s 84%
Paula Anderson
Dummy text of the printing.
32 24 4:15s 73%
Lucy Peterson
Dummy text of the printing.
25 21 5:42s 93%
Joseph Rust
Dummy text of the printing.
50 45 2:45s 84%
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